Frequent Questions and Answers FAQs
FREQUENT QUESTIONS AND ANSWERS:
- How much is shipping and handling?
No handling fees. Shipping fee is minimal and if order value more than US100, then it is free everywhere. If you require special courier service, such as Fedex or DHL, it will be quoted case by case. Please send email to us firstname.lastname@example.org or message us at right lower corner.
- How long does it take to ship my order?
It depends on individual item. When it is shipped by China Post Air Parcel, it can be 25-59days, but there is no shipping cost involved. If you need fast delivery, like Fedex or DHL, It can be 7-14 days. But Fedex or DHL Courier service incurs extra cost.
- Can I track my order?
There is no tracking service available for China Post Air Parcel. Of course, tracking is available for Fedex and DHL.
- Do you accept refunds or exchange?
You will get a full refund if your order does not arrive within the delivery time promised.
If your item is significantly different from the product description, you can A:Return it and get a full refund, or B: Get a partial refund and keep the item.
Of course, you can always exchange your product by shipping the product to us.
- Which countries do you ship to?
We ship our products to most part of the world.
- Where is your merchandise from?
90% of our merchandise are from Mainland China and the rest from various parts of the world.
- Is there any warranty?
It depends on individual item; and the warranty is provided by the manufacturers, or suppliers.
- Can I get a discount for bulk orders?
Sure, you can. Please contact us for quote email: email@example.com
- Can I return the product?
Yes, you can return the product within one (1) week after receipt of the product. Shipping cost
will be borne by you. You will get a full or partial refund, or a new replacement of the same or
similar product depending upon the stock available.
- Can I cancel the order placed?
Yes, you can cancel your order within 24 hours by sending email to firstname.lastname@example.org and get FULL refund.